Business Services Resources

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Participate in OHS practices

HSC Online: http://hsc.csu.edu.au/business_services/services_120/OHS/4005/frontpage.htm

WorkCover Authority of NSW: http://www.workcover.nsw.gov.au/Pages/default.aspx

Young Workers WorkCover NSW-Hazard a Guess: http://www.youngworkers.com.au/

WorkCover SafetyZone-online tutorial: http://www.workcover.nsw.gov.au/QuickLinks/Safetyzone/default.htm

Starting Work? Know Your Legal Rights  Office of Industrial Relations & Work Cover NSW: http://www.industrialrelations.nsw.gov.au/rights/young/starting_work.html

Safe Work Australia: http://www.safeworkaustralia.gov.au/SafetyInYourWorkplace

Workplace injuries statistics: http://www.workcover.nsw.gov.au/formspublications/publications/Documents/statistical_bulletin_2008_2009_2810.pdf

Smart Move-Safe manual handling: http://www.smartmove.nsw.gov.au/default.aspx?id=2

Work Safe in an Office: http://www.worksafe.wa.gov.au/smartmove/industryModules/office/index.htm

Work Safe modules: http://www.education.vic.gov.au/safe@work/guides/student/index.asp

Understanding hazards and risks: http://www.deir.qld.gov.au/workplace/subjects/riskman/understanding/index.htm

comcare-Identifying Hazards in the Workplace: http://www.comcare.gov.au

Setting up an Ergonomic work station: http://ergonomics.about.com/od/office/ss/computer_setup.htm

Ergonomics in Australia: http://www.ergonomics.com.au/pages/400_useful_info/430_useful_applications/433_home_office_setup.htm

 

Participate in Environmentally Sustainable Work Practices

HSC Online: http://www.hsc.csu.edu.au/business_services/services_120/sustain/4041/frontpage.htm

Green Office guide: http://www.energyrating.gov.au/library/pubs/greenofficeguide.pdf

Energy Star office equipment: http://www.energystar.gov.au/partners/greenbrochure.html

Ways2goGreen: http://www.ways2gogreen.com/ReduceReuseRecycle.html

City Switch Green Office program: http://www.melbourne.vic.gov.au/enterprisemelbourne/environment/Pages/CitySwitch.aspx

EPA VICTORIA websites: http://www.epa.vic.gov.au/ecologicalfootprint/default.asp, http://www.epa.vic.gov.au/ecologicalfootprint/calculators/default.asp

DEPARTMENT OF THE ENVIRONMENT, WATER, HERITAGE AND ARTS: http://www.environment.gov.au/

Green office guide: http://www.environment.gov.au/settlements/publications/government/purchasing/green-office-guide/

THE GREEN WORKPLACE: http://www.thegreenworkplace.com/?gclid=CM_kyNrhhJcCFRNOagod_CBjXw

ABC GREEN AT WORK: http://www.abc.net.au/greenatwork/GreenYourWork/

ECO OFFICE PROJECT , NATURE CONSERVATION COUNCIL OF NSW: http://www2.epa.nsw.gov.au/resources/2005036_ed_conservationecooffice_project_cs.pdf

DEPARTMENT OF ENERGY, UTILITIES AND SUSTAINABILITY: http://www.deus.nsw.gov.au/index.asp

MONASH UNIVERSITY, Example of a green office program: http://monash.edu/green/you/green-office/

 

Developing Keyboard Skills

Analytical Eye Typing Tutor: http://www.aetech.co.uk/ttutor/download.html 

QWERTY Keyboard layout: http://en.wikipedia.org/wiki/Keyboard_layout

Rapid Typing Zone: http://www.rapidtyping.com/

Touch Typing tetris game: http://touchtypingschool.com/touchtyping-tetris-game

Touch Typing ice-breaking game: http://touchtypingschool.com/touchtyping-icebreaking-game

Good Typing: http://www.goodtyping.com/

Typing Study: http://www.typingstudy.com/

Sense Language touch typing games: http://games.sense-lang.org/index.php?lang=EN

Nimble fingers: http://www.nimblefingers.com/

Learn2Type test: http://www.learn2type.com/TypingTest

 

Communicate in the workplace

HSC Online: http://www.hsc.csu.edu.au/business_services/services_120/communicate/4029/frontpage.htm

Flexible Learning - workplace communication: http://toolboxes.flexiblelearning.net.au/demosites/series7/704/toolbox_704/shared/resources/manual/workplace_comm.htm

Write-a-letter: http://www.wikihow.com/Write-a-Letter

Letter writing guide: http://www.letterwritingguide.com/

Youth Central - how to write a cover letter and resume: http://www.youthcentral.vic.gov.au/Jobs+&+Careers/Applying+for+jobs/How+to+write+a+cover+letter/

How to communicate via body language: http://www.wikihow.com/Communicate-With-Body-Language

Non-verbal communication: http://www.helpguide.org/mental/eq6_nonverbal_communication.htm

http://www.mindtools.com/CommSkll/EmailCommunication.htm

Communicate effectively via email: http://www.ehow.com/how_2117443_communicate-effectively-via-email.html

 

Deliver a Service to Customers

HSC Online: http://hsc.csu.edu.au/business_services/services_120/service/4018/frontpage.htm

http://www.customerservicepoint.com/exceptional-customer-service.html

http://www.inc.com/magazine/20100901/how-to-deliver-great-customer-service.html

http://toolboxes.flexiblelearning.net.au/demosites/series2/212/html/pages/cs3/01_ds/__fset.htm

http://marketing.about.com/od/relationshipmarketing/a/crmtopten.htm

http://www.goodcustomerservice.org/how-to-provide-good-customer-service/

Youtube video - how to provide good customer service? : http://www.youtube.com/watch?v=Tg_Fpyp5KNE

CRT Viewpoint-How to provide good customer swervice: http://www.customersatisfactionsurveysoftware.co.uk/Improving_Customer_Service/good-customer-service

http://www.getonlinebasics.com/day-8-provide-good-customer-service-for-your-readers/

dealing with customer complaints: http://derekstockley.com.au/newsletters-06/068-customer-complaints-detail.html

 

 

Produce Simple Word Processed Documents

http://wordprocessing.about.com/cs/quicktips/qt/quicktemplate.htm

http://wordprocessing.about.com/od/formattingdocument1/ss/styles.htm

http://wordprocessing.about.com/od/formattingdocument1/ss/textboxes.htm

Handle Mail

http://www.ok.gov/odol/documents/PEOSHMailHandlingProcedures.pdf

http://randwick.sydneyinstitute.wikispaces.net/file/view/Assessment+Handle+Mail.pdf

http://www.canberra.edu.au/__data/assets/pdf_file/0003/40962/01-mailhandling.pdf

Precision manual and activities: http://precisiongroup.com.au/assets/files/1260713578BSBINM202A_Candidate_Resource.pdf

http://www.swtafe.vic.edu.au/toolbox/literacy/site/training/train/images/bsbcmn212a.pdf

Austpost: http://auspost.com.au/index.html

Mail register: http://www.nos.org/srsec319/319-29.pdf

Registered mail: http://www.usps.com/send/waystosendmail/extraservices/registeredmailservice.htm

Inward and outward mail: http://www.egyankosh.ac.in/bitstream/123456789/36236/1/Unit7.pdf

Tafe handle mail tasks: http://maitlandbusadmin.hunterinstitute.wikispaces.net/file/view/Handle+Mail+Booklet+2010.pdf

Incoming correspondence: http://www.dgo.gov.vg/spawpdfs/Records%20Manual%20-%20Incoming%20Correspondence_1.pdf

 

Communicate Electronically

http://precisiongroup.com.au/assets/files/1260713973BSBITU203A_Candidate_Resource.pdf

Netiquette: http://net.educause.edu/ir/library/html/cem/cem96/cem9620.html

http://elearningcentre.com.au/uploaded/UOC_BSBEBUS403A_Communicate_electronically.pdf

http://www.ccfbest.org/communications/CommunicatingElectronicallyDoingItRight.htm

Netiquette: http://www.albury.net.au/new-users/netiquet.htm

http://en.wikipedia.org/wiki/Netiquette

http://www.albion.com/netiquette/corerules.html

Email Netiquette: http://www.ict.griffith.edu.au/~davidt/email_etiquette.htm

Netiquette Quiz: http://www.newcastle.edu.au/ctl-resources/Teaching-in-the-online-environment/Communicating/Netiquette.html

How to manage your email: http://www.pixelitt.com.au/info/how-to-manage-your-email.htm

Lessons on managing email and inbox: http://paulpuckridge.com/how-to-manage-your-email-inbox-%E2%80%93-lessons-1-5-2/

 

 

Use Business Technology

HSC Online: http://www.hsc.csu.edu.au/business_services/services_120/technology/2999/BSBCMN205A_Business_technology.html

http://www.atpl.net.au/data/sample/pdf/atpsample_8843.pdf

 

Create and Use Spreadsheets

Online spreadsheet tutorial: http://www.baycongroup.com/el0.htm

Free online lessons: http://www.learnmicrosoftexcel.com/free_tutorials/free_tutorials_with_video.htm?gclid=CPuDwZbIjaoCFWhKpgodwhe1xw

http://spreadsheets.about.com/od/excelformulas/ss/2010-12-25-excel-2010-basic-tutorial-pt1.htm

http://spreadsheets.about.com/od/excel101/Excel_101_How_to_Use_Excel_Spreadsheets.htm

Maintain Business Resources

http://aspirelearningresources.com.au/assets/document/1283295993-b7ad311.pdf

 

Organise and Complete Daily Work Activities

HSC Online: http://www.hsc.csu.edu.au/business_services/services_120/organise/2603/BSBCMN202A_Organise_complete.html

Work Effectively With Others

HSC Online: http://www.hsc.csu.edu.au/business_services/services_120/work/2913/BSBCMN204A_Work_effectively_with_others.html

Work Effectively in the Business Environment

HSC Online: http://www.hsc.csu.edu.au/business_services/services_120/effective/2597/BSBCMN201A_Work_Effectively.html

Process and Maintain Workplace Information

HSC Online: http://www.hsc.csu.edu.au/business_services/services_120/maintain/2599/BSBCMN206A_Process_maintain.html